Donald Fowler

Don tem mais de 30 anos de experiência com portadores de saúde, vida, auxílio e deficiência de todos os tamanhos. Don trabalhou com entidades de seguro de saúde com fins lucrativos e sem fins lucrativos, entidades governamentais nos níveis federal e estadual e operadoras de seguros internacionais. Atualmente, ele lidera as atividades de desenvolvimento e engajamento de negócios da Huron relacionadas ao seguro de saúde. Procuro oferecer transformação contínua através de cada uma. Aprendizagem. Engajamento. Pessoal. Antes de ingressar na Huron, Don era vice -presidente e executivo de clientes da Highmark Health. Nesta posição, ele foi responsável por atividades comerciais entre a família Highmark Health de empresas e os 12 planos de parceiros de Blue Blue Shield (BCBS). Nesta função, ele administrou e cultivou um grande portfólio de diversas parcerias de negócios para negócios (B2B), incluindo implementações estratégicas de sistemas, iniciativas de melhoria de processos e terceirização de processos de negócios. A experiência de operações de seguro de saúde de Don também foi desenvolvido enquanto lidera unidades operacionais na UnitedHealthcare e Blue Cross Blue Shield da Carolina do Norte. Don também passou 15 anos na Accenture, servindo como parceiro principal por vários anos; Enquanto estava na Accenture, ele entregou acordos baseados em valor com várias seguradoras comerciais e de saúde da BCBS.

About Don

Transformation occurs both in waves and incrementally. I seek to deliver ongoing transformation through each.”

Don's experience includes efficiency improvements for back-, middle- and front-office operations, implementing multiyear transformation initiatives and leading the outsourcing and co-sourcing of domestic and international engagements. Don works to drive client satisfaction through focused listening, fostering positive team dynamics, and ensuring shared success and learning.

Career highlights include:

• Two multiyear transformation programs for major health insurers where he led the migration of 100% of membership to a new core administrative system (on time and on budget); these programs included information technology (IT) outsourcing, business process outsourcing and culture transformation.
• A major health insurer’s first global outsourcing engagement.
• Numerous “value-based, gain-sharing” programs to reduce claims financial leakage by carriers.
• Several engagements related to post-mergers and acquisitions (M&A) business process and system rationalization (including significant staff training and realignment).
• Culture transformation and change management initiatives during which he led training efforts for back -, middle- and front-office personnel.
• Numerous renewed go-to-market strategies and various new product launches.

In addition to his consulting experience, Don has worked for three insurance carriers in a variety of leadership roles. Prior to joining Huron, Don was vice president and client executive at Highmark Health. In this position, he was responsible for commercial activities between the Highmark Health family of companies and 12 Blue Cross Blue Shield (BCBS) partner plans. In this role, he managed and grew a large portfolio of diverse business-to-business (B2B) partnerships, including strategic system implementations, process improvement initiatives and business process outsourcing. Don’s deep health insurance operations experience was also developed while leading operating units at UnitedHealthcare and Blue Cross Blue Shield of North Carolina. Don also spent 15 years at Accenture, serving as a lead partner for several years; while at Accenture, he delivered value-based arrangements with several commercial and BCBS health insurers.

Don é bacharel em ciências políticas e alemão da Duke University. de especialização

Don is a periodic guest speaker at Fordham and Duke universities, as well as industry conferences.