Frank Capek

Frank é líder na InnoSight, a estratégia e a inovação de Huron, que passou os últimos 35 anos ajudando líderes seniores de todos os setores a transformar o desempenho inovando experiências para clientes, funcionários e outras partes interessadas.

Sobre Frank

A transformação deve ser definida em termos de resultados de negócios desejados. Chegar a esses resultados pode exigir uma série de inovações de radical a incremental. Inspire e construa o alinhamento executivo, desenvolva equipes fortes e concentre os investimentos em inovação em resultados bem definidos-ajudando-os a alcançar mais de US $ 100 bilhões em crescimento. Trabalho. O ponto focal de seu trabalho nessa área é o design do projeto de ferramentas de comportamento que tem sido fundamental na criação de experiências que abordam o bem -estar de saúde, financeiro, ambiental, artístico e social. Ele também ocupou funções de liderança da experiência do cliente no CSC Index, The Concours Group e Eloyalty. Antes de se mudar para o espaço de consultoria, Frank liderou os grupos avançados de tecnologia e inteligência artificial para uma grande instituição financeira, onde supervisionou os primeiros sistemas especializados de sucesso comercial e aplicativos de aprendizado de máquina comercialmente do setor.”

For more than three decades, Frank has collaborated with business leaders across industries to unlock innovation and create sustainable growth. He specializes in helping organizations develop elevated experiences for customers, employees and other stakeholders.

Over the course of his career, Frank has worked with clients to effectively inspire and build executive alignment, develop strong teams, and focus innovation investments on well-defined outcomes — helping them achieve over $100 billion in growth. He has deep expertise in translating customer intelligence into ideas that drive growth, developing and transforming business models, and aligning employee experiences that build engagement and shape organizational behavior.

Frank brings a background in the integration of design and the cognitive and behavioral sciences to his client work. He has pioneered the development of an extensive array of tools for diagnosing and influencing how people perceive, interpret, engage and act on their experiences. The focal point of his work in this area is the Design for Behavior toolset that has been instrumental in creating experiences addressing health, financial, environmental, artistic and social wellbeing.

Prior to joining Innosight, Frank was the CEO and founder of Customer Innovations. He also held customer experience leadership roles with CSC Index, The Concours Group and eLoyalty. Before moving into the consulting space, Frank led the advanced technology and artificial intelligence groups for a major financial institution where he oversaw the industry’s first commercially successful expert systems and machine learning applications.