With over 25 years of leadership experience, Clay knows what it takes to achieve world-class results and world-class relationships. His diverse background and experience brings a unique perspective to his work. The consistent feedback from audiences is that Clay’s style is one of head (intellectual), heart (inspirational), and hands (instructional).

Clay serves as the managing director of operations, patient experience, for ChenMed. His responsibilities include:

• Projetando, implementando e contrariando o serviço VIP e as estratégias de retenção de pacientes para esse prestador de cuidados primários baseados em valor, com sede em Miami, Flórida, que é mais rápido que é possível que o mais de 13 estados, em geral, com mais de 100 estados, para garantir que mais de 13 estados para garantir que mais de 13 estados para garantir a prática de 13 estados. Trabalhadores. Parcerias. Ele atuou como consultor de centros médicos acadêmicos reconhecidos nacionalmente, grandes sistemas regionais de saúde e sistemas nacionais de saúde. Seus clientes incluíram hospitais classificados como os melhores hospitais do U.S. News & World Report e apareceram nos 100 grandes hospitais comunitários da Becker's Hospital Review e nas 100 principais listas de hospitais da Truven Health, a lista dos melhores lugares da Becker e da Lista de Hospitais Rurais e Comunitários da Becker. Essas organizações mantêm algumas das mais altas pontuações de compra baseadas em valor do país. Vários têm uma classificação de cinco estrelas na experiência do paciente dos Centers for Medicare e Medicaid Services, e incluem o primeiro hospital reconhecido por ímãs seis vezes e os hospitais mais bem classificados na Lista de Melhores Hospitalares do U.S. News & World Report em Washington e Pensilvânia. Dezenas de seus clientes receberam prêmios no Huron's Annual What Right in Health Care
• Working with over 100 ChenMed centers in 13 different states to ensure evidence-based best practices are consistently executed by more than 5,000 workers.
• Consistently improving patient loyalty and retention results by more than 80% per year.
• Sustaining and improving an enterprisewide net promoter score of 80 (considered best in class).
• Helping to achieve 5 star-level Consumer Assessment of Healthcare Provider and Systems (CAHPS) results with numerous health plan/payor partnerships.
• Sustaining and improving enterprisewide employee engagement and employee turnover.

Prior to ChenMed, Clay served as director, international coach, and speaker at Huron. He served as an adviser for nationally recognized academic medical centers, large regional health systems, and national health systems. His clients included hospitals ranked as U.S. News & World Report's Best Hospitals and appeared on Becker's Hospital Review's 100 Great Community Hospitals and Truven Health's 100 Top Hospitals lists, Becker's Top 100 Rural and Community Hospitals list, and Modern Healthcare's Best Places to Work in Healthcare list. These organizations hold some of the highest value-based purchasing scores in the nation. Several have a five-star rating in patient experience from the Centers for Medicare & Medicaid Services, and they include the first six-time Magnet-recognized hospital and the top-ranked hospitals on the U.S. News & World Report Best Hospital list in Washington and Pennsylvania. Dozens of his clients received awards at Huron's annual What's Right in Health Care ^® Conferência, e muitos foram escolhidos para apresentar seus resultados na conferência. Linkous

Clay also held the roles of radio department director and performance improvement program coordinator at The University of Tennessee Medical Center.