Maximizing Oracle Cloud investment value in healthcare

Following a mid-size regional healthcare provider’s enterprise resource planning (ERP) implementation, which included financial (FIN), supply chain management (SCM), and human capital management (HCM) functional areas, the organization faced post go-live challenges that limited their ability to achieve desired and expected business outcomes.

The top priority was addressing invoice match exception build-up in the procure-to-pay (P2P) area to prevent supply chain disruption. Additionally, leaders identified the need to align business processes with Oracle functionality and enhance employee training to move beyond day-to-day troubleshooting and maximize the value of their ERP investment.

Huron’s leading practice assessment approach was tailored to the healthcare provider’s unique business culture and requirements to build trust and expedite issue resolution.

The healthcare provider and Huron worked collaboratively to identify root causes, address high-priority operational issues, and expand Oracle functionality, while simultaneously minimizing disruption to current state operations. This iterative, scalable approach included:

Avaliação e priorização de questões-chave

para garantir que a equipe do projeto se concentrasse nos problemas operacionais da maior prioridade, enquanto estavam depositando as bases para a otimização futura, a função adquirida da organização foi avaliada em que a seguinte é a seguinte funcionalidade de Orace: Processos

• Configuration and functional setup, including additional Oracle Cloud functionality that was available and not deployed
• Alignment with leading practice business processes
• Considerações técnicas, como dados/conversões mestras, arquitetura de integração e uso do ambiente
• Requisitos de suporte em andamento e necessidades de treinamento do usuário final

= A equipe de projeto de Huron alavancou os principais indicadores de desempenho e métricas do sistema relacionadas para restringir e quantificar o tamanho e a quantificação de questões e prioridade. A análise descobriu rapidamente um atraso significativo e crescente de exceções de correspondência de faturas e áreas adicionais para melhoria e treinamento de processos. Abordar o atraso das exceções de correspondência foi fundamental para estabilizar operações diárias, com as oportunidades restantes priorizadas em um roteiro com base em urgência e impacto. Função P2P

Roadmap development for stabilization of critical business functions

The holistic road map included two key parallel paths.

Resolving match exceptions and reconciling open purchase orders by:

• Troubleshooting persistent master data errors by comparing legacy data versus spend history.
• Reviewing data to better leverage the group purchasing organization (GPO).
• Eliminating duplications of items and ensuring item price alignment by analyzing blanket purchase agreements.
• Mass-resolving of match exceptions utilizing existing system functionality — including file-based data imports and representational sate transfer (REST) API’s.

Building a prioritized road map of improvement opportunities and actionable work plans for:

• Optimizing ERP dashboards and vendor reports for superior functionality.
• Improving negotiation processes with suppliers by enhancing contract management functionality.
• Reducing issue recurrence by deploying appropriate master data governance.

Optimization execution and expansion of end-user training

A critical part of stabilizing the organization’s ERP was ensuring that end users were able to resolve issues, mitigate future risks, and build organizational confidence independently following optimization work.

As part of the system optimization effort, Huron also conducted enhanced end-user training focused on match exception resolution, dashboards, alignment of procurement activity, and financial report reconciliation.